Get Started
http://vrstrain.spl.org/vradventure/get_started.htm

The Graduate Guestbook

Your Lifelines

• 24/7 Reference Collaborative Policies and Procedures
• Alberta Library Virtual Reference Training Materials
• A Blog About Virtual Reference
• Coffman, Steve. Going Live: Starting and Running a Reference Service, ALA Editions, 2003
• Competencies for Digital Reference (DREI)
• Core Competencies for Virtual Reference Project (Washington State VRS Project)
  http://vrstrain.spl.org/vradventure/textdocs/vrscompetencies.pdf
• Digital Reference Blog
• Digital Reference Policies and Procedures (DREI)
• Digital Reference Publicity and Marketing Plans (DREI)
• DigRef Listserv
• Finding Examples of VR Policies and Procedures
  http://vrstrain.spl.org/vradventure/textdocs/poliprogrid.htm
• Going Virtual: Creating Policies and Procedures
  http://vrstrain.spl.org/vradventure/textdocs/policies.pdf
• Hirko, Buff & Mary Ross. Virtual Reference Training. ALA, 2004
• IFLA Digital Reference Guidelines
• Introduction to Information Literacy (ACRL)
• Lipow, Anne. Virtual Reference Librarian’s Handbook. Neal-Schuman, 2003
• Marketing Guidelines for Virtual Reference Services
  http://vrstrain.spl.org/vradventure/textdocs/MarketingGuidelines.pdf
• Maryland AskUsNow Training Page
• McClure, Charles et al. Implementing Digital Reference Services: Setting Standards and Making It Real. Neal-Schuman, 2003
• NextSpace, an OCLC Newsletter on Trends and Technology
• Pew Internet Reports
• Promoting Information Problem Solving in Digital Reference
• Ronan, Jana Smith. Chat Reference: A Guide to Live Virtual Reference Services. Libraries Unlimited, 2003
• Ross, Catherine et al. Conducting the Reference Interview. Neal-Schuman, 2002
• RUSA Guidelines for Behavioral Performance of Reference and Information Service Providers
• RUSA Guidelines for Implementing and Maintaining Virtual Reference Services
• Staffing Your New Service
  http://vrstrain.spl.org/vradventure/textdocs/staffing.pdf
• Ten Tips for Marketing Virtual Reference
• VET: The Virtual Evaluation Toolkit
  http://vrstrain.spl.org/vradventure/textdocs/VETmanual.pdf
• The Virtual Reference Desk

Think About

• Budget Cut
  http://vrstrain.spl.org/vradventure/textdocs/think-plan.pdf
• Dissatisfied Customers
  http://vrstrain.spl.org/vradventure/textdocs/think-interview-skills.pdf
• Guidelines Written for In-Library Use
  http://vrstrain.spl.org/vradventure/textdocs/think-policies.pdf
• Instant Messaging in VR
  http://vrstrain.spl.org/vradventure/textdocs/think-awareness.pdf
• Library Board Request
  http://vrstrain.spl.org/vradventure/textdocs/think-evaluation.pdf
• Partner Providing Poor Service
  http://vrstrain.spl.org/vradventure/textdocs/think-partners.pdf
• Subscriptions to New Databases
  http://vrstrain.spl.org/vradventure/textdocs/think-basic-skills.pdf
• VR on First Week of Job
  http://vrstrain.spl.org/vradventure/textdocs/think-training.pdf
• VR Usage Decrease
  http://vrstrain.spl.org/vradventure/textdocs/think-marketing.pdf
• Web Sites and Databases – Users’ Understanding
  http://vrstrain.spl.org/vradventure/textdocs/think-info-lit.pdf
• You Become the Chat Reference Manager
  http://vrstrain.spl.org/vradventure/textdocs/think-adventure.pdf

Ask Yourself

• Chat Reference Quiz
  http://vrstrain.spl.org/vradventure/quiz_vradventure.htm
• Co-browsing
  http://vrstrain.spl.org/vradventure/textdocs/ask-info-lit.pdf
• Chat Transcripts
  http://vrstrain.spl.org/vradventure/textdocs/ask-evaluation.pdf
• Inappropriate Patron Behavior
  http://vrstrain.spl.org/vradventure/textdocs/ask-policies.pdf
• Interview Skills
  http://vrstrain.spl.org/vradventure/textdocs/ask-interview-skills.pdf
• Partnerships—What Do They Offer?
  http://vrstrain.spl.org/vradventure/textdocs/ask-partners.pdf
• Service Models
  http://vrstrain.spl.org/vradventure/textdocs/ask-plan.pdf
• Training for Excellent Reference Interviews
  http://vrstrain.spl.org/vradventure/textdocs/ask-training.pdf
• Trends in VR
  http://vrstrain.spl.org/vradventure/textdocs/ask-awareness.pdf
• Basic Skills—What Are They?
  http://vrstrain.spl.org/vradventure/textdocs/ask-basic-skills.pdf
• Writing a Press Release
  http://vrstrain.spl.org/vradventure/textdocs/ask-marketing.pdf

More to Explore

• Basic Skills
  http://vrstrain.spl.org/vradventure/textdocs/explore-basic-skills.pdf
• Chat “Call Center” Software (Lands’ End)
  http://vrstrain.spl.org/vradventure/textdocs/explore-adventure.pdf
• Collaboration Outside the Consortium
  http://vrstrain.spl.org/vradventure/textdocs/explore-partners.pdf
• Daily Administration
  http://vrstrain.spl.org/vradventure/textdocs/explore-plan.pdf
• Instant Messaging in VR
  http://vrstrain.spl.org/vradventure/textdocs/explore-awareness.pdf
• QuestionPoint 24/7 Software Tour
  http://vrstrain.spl.org/vradventure/textdocs/explore-training.pdf
• Policies and Procedures Scavenger Hunt
  http://vrstrain.spl.org/vradventure/textdocs/explore-policies.pdf
• Secret Patron Activity
  http://vrstrain.spl.org/vradventure/textdocs/explore-interview-skills.pdf
• Virtual Field Trips
  http://vrstrain.spl.org/vradventure/textdocs/explore-marketing.pdf
• VR Peer Review at SPL
  http://vrstrain.spl.org/vradventure/textdocs/explore-evaluation.pdf
• Users’ Online Activities
  http://vrstrain.spl.org/vradventure/textdocs/explore-info-lit.pdf

Take a Break

• Associated Words
• Counterfeit!
• Create a Poem
• Draw a Bird
• First Lines
• Groaners
• Jigsaw Puzzle Paradise
• Masterpieces
• Numberhunt
• Oracle of Bacon
• Paint the Picture
• Shakespearean Insulter
• Squarewords
• TriviaNut

Virtual Reference Adventure Danger Page
http://vrstrain.spl.org/vradventure/

Virtual Reference Adventure Destination Page (with links to VR Providers)
http://vrstrain.spl.org/vradventure/destination.htm