| Virtual
Reference 101 is a workshop designed for staff working in libraries that are not currently providing real-time online (chat) reference services. It is sponsored by the Washington
Statewide Virtual Reference Project.
Goals
are to increase participants' awareness of:
Changing
customer service expectations
Basic
concepts of chat reference
Reference
delivery options
Collaborative
reference networks
Expanding
services through collaboration
Current
chat reference services in Washington State
Software
used for chat reference
Creative
approaches to marketing
Trends
in real-time online reference
Resources
to stay current
Why
go virtual? What do you value in the online services you use?
Are your library users ready
for real-time online reference? What do you already
know about chat reference? |