The Reference Interview
look at the real-time online reference interview from the user's perspective.
To explore how information literacy concepts can be applied.
problem solving in digital reference responses
Suggestions for how the Big6 information literacy model can be promoted
within a virtual reference environment.
to Information Literacy (ACRL)
A concise introduction to information literacy.
Prepare for your
Secret Patron activity, designed to help you look at virtual reference
transactions from the user’s perspective. First, read the overview
of the activity; then read the Reference
Guidelines developed by RUSA. Think about how these guidelines
apply in the chat environment.
Read the Secret
Patron scenario that the trainers e-mail to you. Think about how
this patron would interact with the librarian. Get ready to assume
In addition to
the scenario, the trainers will send to you a list of three virtual
reference services to visit. Use the VRS
directory to link to the three Web sites.
Visit the three
assigned VRS sites. Use your Secret Patron scenario to ask your questions.
Then use the Transaction
Checklist to evaluate your experience as a patron.
this week’s online meeting on Information Literacy in Virtual Reference.
We’ll use the 24/7 Online Meeting software. The trainers will send
date, time, and instructions to you by e-mail. Remember the Norms for Online Meetings.
Take time to think and reflect on this week's readings and activities
in preparation for the online meeting.
- Read the articles or visit the Web sites above that are marked “Required.”
- Participate actively in this week’s online meeting on Information
Literacy. At the pre-scheduled date and time, click on the 24/7 REF
LOGON button and use the Meeting Key provided by the trainers.
- Summarize your impressions of your Secret Patron activity, using these
to frame your summary. Post your summary to the VRS Training listserv.
What did you learn from this activity that you want to be sure to remember
when you are providing virtual reference service?
Reference: A Guide to Live Virtual Reference Services.
Jana Smith Ronan
Libraries Unlimited, 2003.
Read Chapter 9, "The Reference Interview Online."
Catherine S. Ross et al
Read Chapter 6, "Performing the Reference Interview in an Electronic
Unobtrusive Evaluation of Online Real Time Library Reference Services
Neal Kaske and Julie Arnold
An important example of "secret observer" activity.
The Virtual Reference
Anne G. Lipow
Read Chapter 4, "Transfer What You Know to What You Do."
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