POLICIES AND PROCEDURES FOR VIRTUAL REFERENCE

Service Overview for Users

 

Services Offered

Type of Library

 

Chat

Email

Academic

Public

Ask A Librarian (UK)

 

X

 

X

Ask Us Now (Maryland)

X

X

 X

X

Birmingham Public Library

 

X

 

X

CAL State LA J. F. K. Memorial Library

X

X

X

 

Columbia University Libraries

X

X

X

 

Enoch Pratt Free Library

X

X

 

X

Everglades Information Network

X

X

X

 

Newman Library (CUNY)

X

X

X 

New York Public Library

X

X

 

X

North Harris College Library

X

X

X

 

Oklahoma State University Library

 

X

X

 

Southbank Institute of TAFE Library (AU)

X

X

X

 

St. Louis County Library

X

X

 

X

University of Guelph Library

X 

X

X

 

University of Saskatchewan Library

  X

X

X

 

University of Tennessee

X

X

X

 

University of Texas Pan American Library

  X

X

X

 

Washington Research Library Consortium

  X

X

X

 


 Examples of Privacy Statements and Rules of Conduct

 

Services Offered

Type of Library

 

Chat

Email

Academic

Public

24/7 Reference

X

X

 X

X

MyWeb Librarian

X

 

X

Pennsylvania State University Libraries

X

X

X

 

Q and A NJ

X

X

 

X

Ryerson University Library (CA)

X

X

X

 

Southbank Institute of TAFE Library (AU)

X

X

X

 

University of Alberta Libraries

X

X

X

 

University of Florida Libraries

X

X

X

 

University of Illinois at Urbana-Champaign

X

X

X

 

Guidelines for Staff

 

Services Offered

Type of Library

 

Chat

Email

Academic

Public

24/7 Reference (requires password)

X

X

X 

X

Ask A Librarian (UK)

 

X

 

X

Cleveland Public Library

X

X

 

X

MyWeb Librarian

X

 

X

X

Q and A NJ

X

X

 

X

Rutgers University Libraries

X 

X

X

 

UC Irvine Libraries

X

X

X

 

UCLA Library

X

X

X

 

Virtual Reference Desk

 

X

X

X

Washington Research Library Consortium

 

X

X