POLICIES AND PROCEDURES FOR VIRTUAL REFERENCE

Service Overview for Users

	Services Offered		Type of Library
	Chat	Email	Academic	Public
Ask A Librarian (UK)		X		X
Ask Us Now (Maryland)	X	X	X	X
Birmingham Public Library		X		X
CAL State LA J. F. K. Memorial Library	X	X	X
Columbia University Libraries	X	X	X
Enoch Pratt Free Library	X	X		X
Everglades Information Network	X	X	X
Newman Library (CUNY)	X	X	X
New York Public Library	X	X		X
North Harris College Library	X	X	X
Oklahoma State University Library		X	X
Southbank Institute of TAFE Library (AU)	X	X	X
St. Louis County Library	X	X		X
University of Guelph Library	X	X	X
University of Saskatchewan Library	X	X	X
University of Tennessee	X	X	X
University of Texas Pan American Library	X	X	X
Washington Research Library Consortium	X	X	X

Examples of Privacy Statements and Rules of Conduct

	Services Offered		Type of Library
	Chat	Email	Academic	Public
24/7 Reference	X	X	X	X
MyWeb Librarian	X		X	X
Pennsylvania State University Libraries	X	X	X
Q and A NJ	X	X		X
Ryerson University Library (CA)	X	X	X
Southbank Institute of TAFE Library (AU)	X	X	X
University of Alberta Libraries	X	X	X
University of Florida Libraries	X	X	X
University of Illinois at Urbana-Champaign	X	X	X

Guidelines for Staff

	Services Offered		Type of Library
	Chat	Email	Academic	Public
24/7 Reference (requires password)	X	X	X	X
Ask A Librarian (UK)		X		X
Cleveland Public Library	X	X		X
MyWeb Librarian	X		X	X
Q and A NJ	X	X		X
Rutgers University Libraries	X	X	X
UC Irvine Libraries	X	X	X
UCLA Library	X	X	X
Virtual Reference Desk		X	X	X
Washington Research Library Consortium		X	X