Getting Ready for Training
assess current skills, prepare for distance learning, and create a community
Reference goes Live on the Net, Available 24/7
An excellent overview of virtual reference from the Institute of Museum
and Library Services (IMLS) Web site; a concise discussion of how digitial
reference service has evolved in libraries. Recommended as
a reading prior to Orientation.
- Getting Acquainted
Activity (Walking Billboards)
- A PowerPoint
overview of the “Anytime,
Anywhere Answers” training curriculum, the methods of delivery, and
expectations for learners and trainers. (Download free viewer
if you do not have PowerPoint on your computer.)
- Discussion of
for Virtual Reference. A pre-training assessment of your
confidence in your ability to demonstrate these competencies. (A
version of this skills assessment will also be used three months after
training to determine the effectiveness of the training.)
- Virtual Reference: A Work
in Progress, a look at the history, current status, and future
of virtual reference services in libraries. (Also in a PowerPoint format)
- Taking the First Steps
to Training. For the activities, online meetings, and discussions
that are key to this training, you’ll be subscribing to some listservs,
setting up an “identity-neutral” e-mail account, and using Instant
Messaging and chat.
- Tips for Success with
online learning. Discussion of the kinds of support you’ll need from
the trainers and from other learners. Hardware and software requirements
for the training.
reference skills checklist. These
skills will be increasingly important in virtual reference services.
This checklist is used at Seattle Public Library as a self-assessment
tool for staff. It can help you identify the areas where you may need
to upgrade your skills. Joe Barker at UC Berkeley provides a tutorial
on Web searching skllls which is updated regularly.
training pages provide a complete list of readings, activities
and assignments for each week of class. They are regularly updated
to include new and/or changing information.
- Read the article
above that is marked "Required."
- Send a test message
to the VRS Training listserv. (Directions
can be found in Taking the First Steps to Training.)
- Review the Keys
to Organizing Your Virtual Reference Desk for some Windows multi-tasking
tricks, keyboard shortcuts, and browser tips that will make your virtual
reference work more efficient. Choose the skills that you will use
most frequently and practice them.
Week | Second Week | Third
Week | Fourth Week | Fifth