Real-time
online reference is a new and exciting way to deliver library reference
services via the Internet. Using software
based on chat technology, the librarian can do a live reference
interview; open Web pages, library databases, PowerPoint slides, or
other software applications on the patron’s computer; and provide
a record of the entire transaction for the patron to refer to later.
The software now used
by libraries providing chat reference was originally developed for
online retailers like Lands'
End.
Since the launch of the
24/7 Reference
project in southern California, there has been a phenomenal increase
in the number of libraries
offering real-time online reference.
In a short period of
time, chat reference has taken its place as one choice in a menu
of delivery options for library users.
With this powerful, blended
approach to reference services, library users can determine which
option is best for their unique information needs.