| Going
Virtual is a workshop designed for library directors, reference service
managers, or other decision-makers who are thinking about implementing
real-time (chat) reference services. It is sponsored by the Washington
Statewide Virtual Reference Project. |
| |
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Goals
are to increase participants' awareness of:
Basic
concepts of chat reference
Changing
customer service expectations
Reference
delivery options
Current
chat reference services in Washington State
User
reactions to chat reference
Expanding
services through collaboration
How
to plan and implement chat reference
How
to select a software vendor
Why
go virtual? What do you value in the online services you use?
Are your library users ready
for real-time online reference? Why
chat? Why not just offer email reference? |